We promise to communicate with you in a timely manner, so you understand the work we must perform to fix your product. If a part or parts must be ordered to solve a problem, you will be given a timeline on delivery and completion. We promise you will always be informed and followed up with. We promise to be fair, responsive, understanding, and courteous to all our customers, all of the time!
We will use our years of experience in working for a premiere audio manufacturer to serve our customers with respect and professional integrity. We understand that you may not be in a good mood when you call because your favorite piece of gear stopped working. We realize that getting your gear back as fast as possible is what you want, and we know you expect it to work like new once it arrives. We will do our best to make you and your gear happy!